Terms of Use

Terms of Use for MediTrust360

Effective Date: January 1, 2025

1. Acceptance of Terms

By accessing and using MediTrust360's healthcare platform, you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our services.

2. Service Description

MediTrust360 provides:

  • Online medical consultations
  • Pharmacy services and medication delivery
  • Medical test booking and results
  • Health record management
  • Payment processing through SSLCommerz

3. User Responsibilities

3.1 Account Registration

  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized access
  • You must be at least 18 years old to create an account

3.2 Acceptable Use

  • Use services only for legitimate healthcare purposes
  • Provide accurate medical information
  • Respect healthcare providers and staff
  • Comply with all applicable laws and regulations

3.3 Prohibited Activities

  • Sharing account credentials with others
  • Attempting to access unauthorized areas of the platform
  • Uploading malicious software or content
  • Harassing or abusing healthcare providers
  • Using services for illegal purposes

4. Healthcare Services

4.1 Medical Consultations

  • Online consultations are not a substitute for emergency care
  • Seek immediate medical attention for emergencies
  • Consultations are subject to healthcare provider availability
  • We reserve the right to refuse service if deemed inappropriate

4.2 Prescriptions and Medications

  • Prescriptions are issued at the discretion of healthcare providers
  • Medications are dispensed according to Bangladesh regulations
  • Follow prescribed dosage and instructions carefully
  • Report any adverse reactions immediately

5. Payment and Billing

5.1 Payment Methods

  • We accept payments through SSLCommerz gateway
  • Supported methods: Credit/Debit cards, Mobile banking, Bank transfers
  • All transactions are processed in Bangladeshi Taka (BDT)

5.2 Pricing and Fees

  • Service fees are clearly displayed before booking
  • Prices may be subject to change with prior notice
  • Additional charges may apply for delivery or special services

6. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

7. Intellectual Property

  • All content on the platform is owned by MediTrust360
  • You may not copy, distribute, or modify our content
  • SSLCommerz branding and technology are protected by their respective owners

8. Limitation of Liability

MediTrust360 is not liable for:

  • Direct or indirect damages from service use
  • Medical outcomes or treatment results
  • Technical issues or service interruptions
  • Third-party actions or content

9. Termination

We may terminate or suspend your account for:

  • Violation of these terms
  • Fraudulent or illegal activities
  • Non-payment of fees
  • At our discretion with reasonable cause

10. Governing Law

These terms are governed by the laws of Bangladesh. Any disputes will be resolved in Bangladeshi courts.

11. Changes to Terms

We may update these terms from time to time. Continued use of our services constitutes acceptance of updated terms.

12. Contact Information

For questions about these terms, contact us at legal@meditrust360.com