Refund Policy

Refund Policy for MediTrust360

Effective Date: January 1, 2025

1. General Refund Policy

MediTrust360 is committed to providing quality healthcare services. This refund policy outlines the terms and conditions for refunds in Bangladesh.

2. Consultation Services

2.1 Online Consultations

  • Full Refund: If the consultation is cancelled 24 hours before the scheduled time
  • 50% Refund: If cancelled between 2-24 hours before the appointment
  • No Refund: If cancelled less than 2 hours before or after the consultation has started

2.2 Technical Issues

  • Full refund if consultation cannot be completed due to technical issues on our end
  • Rescheduling option available for technical issues

3. Pharmacy Orders

3.1 Product Returns

  • 7-Day Return Policy: Unopened products in original packaging
  • No Returns: Prescription medications, opened products, or personal care items
  • Defective Products: Full refund or replacement for defective items

3.2 Shipping and Delivery

  • Refund of shipping costs if delivery is delayed beyond 3 business days
  • Full refund if order is lost in transit

4. Medical Tests and Procedures

  • Full Refund: If test/procedure is cancelled 48 hours before scheduled time
  • 50% Refund: If cancelled 24-48 hours before
  • No Refund: If cancelled less than 24 hours before or after completion

5. Payment Processing

All payments are processed securely through SSLCommerz. Refunds will be processed through the same payment method used for the original transaction.

5.1 Refund Timeline

  • Credit/Debit Cards: 5-10 business days
  • Mobile Banking: 2-3 business days
  • Bank Transfers: 3-5 business days

6. How to Request a Refund

  1. Contact our customer support team
  2. Provide order/appointment details
  3. Explain the reason for refund request
  4. Submit required documentation if applicable

7. Exceptions

Refunds may be denied in the following cases:

  • Fraudulent transactions
  • Violation of terms of service
  • Services already consumed or used
  • Products returned in damaged condition

8. Contact Information

For refund inquiries, contact us at:

  • Email: refunds@meditrust360.com
  • Phone: +880-XXX-XXX-XXXX
  • Support Hours: 9:00 AM - 6:00 PM (Bangladesh Time)